Do you accept returns?
At La Stella Blu we stand by all of our baby slings, and we gladly accept returns on all of our products. We understand that many mothers buy a baby sling well in advance of birth, so we do not set a timeline for return. We prefer all items in new condition with all original packaging.
Is there a restocking fee on returns?
We do not charge a restocking fee on new products. For all items from our outlet, we do charge a $5 restocking fee to recoup some of our shipping costs.
How long will my baby sling take to arrive with FREE shipping?
We strive to ship all orders within one day of being placed. The shipment method depends upon the weight of your package. We use a combination of USPS Priority Mail which is 2-3 day delivery and FedEx Home Delivery which is up to 5 business days depending upon your location. If you have special needs for shipping contact us and we may be able to accomodate.
Do I have to provide my email and phone number with my order?
All requested information is only used to contact you in case of a problem with your order or a problem with shipment. Please monitor your email for updates on the status of your order. We will not share your name or personal information with anyone.
Is your site secure?
Yes, our site is secured with Authorize.net.
I want to add an item to my order. Can I just send an email with authorization to charge my credit card?
For security reasons, we do not store any of your financial information. So additional orders will have to be placed on line or taken over the phone. To request that we contact you by phone, send an email to info@lastellablu.com
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